Our Business Is Making Your business a Success Through Commercial finance
Business Finance, Simplified
Our Business Is Making Your business a Success Through Commercial finance
Business Finance, Simplified
About Us
Helping your business grow through finance
We have years of experience helping clients prepare for the unknown while meeting their financial goals. Ask us about:
- Asset Finance
- HP, Leasing, Loans & Mortgages
- 0 deposits
- VAT Deferrals
- Credit Lines
As a financial services firm, we can access many different products so you can get the right products and services for you.
For any enquiries please contact Jemma on 07931309808 or jemma@equipmentfinance-uk.com
Comprehensive Approach
We use proven finance methods designed to meet your business needs and ensure that you get the most competitive interest rate. And you can count on unbiased recommendations and impartial guidance based directly on your needs and goals, with no hidden costs.
Committed to Service
We pride ourselves on building an excellent client relationships. Our mission and values include exceeding our client’s every expectation. Call us today to find out how we can obtain the best finance rates available to you so you can purchase your next piece of equipment or machinery and help you achieve your business aspirations.
Reviews
What our customers say
How did we do?
Check out our testimonials on Trust Pilot, if you are a customer and would like to rate our service then please do so on the link below:
Complaint statement
Additional Information
Rural Finance Ltd and Jemma Cleverly t/a Equipment Finance UK are committed to providing high quality service. We acknowledge that it may not be perfect for every individual, so we have set up the following complaints procedure.
For complaints relating to Motor Finance Discretionary Commission Arrangements, please go to the heading Motor Finance Discretionary Commission Arrangements Complaints to find important information regarding your complaint.
Get in contact with us:
Telephone Number: 01978660360 Email: compliance@rural-finance.co.uk
Post: 5 Wilkinson Court, Wilkinson Business Park, Wrexham, LL13 9AE
Clarification
As Rural Finance is a regulated Credit Broker we work alongside dealerships, manufacturers, and Finance Companies so we will need to assess who the complaint is in relation to.
If the complaint is in relation to the goods purchased, dealership, manufacturer, or Finance Company we will not hesitate in taking your complaint to the provider with your authorisation. If the complaint is regarding the service, we have provided we will adhere to this complaint procedure.
Eligible Complaints
Eligible complainants are those who have a potential claim against a firm based whereby it believes they have suffered a financial loss due to poor advice or service that are:
a) Private Individuals
b) Companies within the EU definition of a microenterprise
c) Charities with an income of under £1,000,000
d) Trustees of a trust with assets of under £1,000,000
The Financial Conduct Authority complaints rules apply to complaints: Made by, or on behalf of, an eligible complainant.
a) Relating to regulated activity.
b) Involving an allegation that the complainant has suffered, or may suffer, financial loss, material distress or material inconvenience.
c) Not resolved by close of business on the day following receipt.
Complaints Process
Our Customer Service team will log your complaint and refer it to our Complaints team. The Complaints team will acknowledge it in writing. Rural Finance Ltd will look to investigate the complaint compliantly, diligently, and impartially, obtaining additional information where necessary.
Rural Finance will look to assess fairly, consistently, and promptly:
a) The subject matter of the complaint
b) Whether the complaint shall be upheld
c) What remedial action or redress may be appropriate
We will always look to keep you updated throughout the compliant. The complaint must be dealt with within 8 weeks.
If there are mitigating circumstances holding up the complaint, we MUST respond to you informing you of what is holding the complaint up.
Rural Finance will then look to issue you with a Final Response Letter, within the Final Response Letter we will inform you of the decision and our findings regarding your complaint. We will also supply you with The Financial Ombudsman’s leaflet and contact details in case you require further advice or are unhappy with the handling of your complaint.
Complaints resolved by close of the third business day.
If we have resolved your complaint to your satisfaction within 3 business days, this complaint can be actioned differently.
This complaint will be processed, and information sent to you to comply with the Summary Resolution Communication guidance from the Financial Conduct Authority. This will be in the form of written communication where:
a) refers to the fact that you have made a complaint and informs you that we now consider the complaint to have been resolved to your satisfaction.
b) We will tell you that if you subsequently decide that you are dissatisfied with the resolution of the complaint you may be able to refer the complaint back to us for further consideration or alternatively refer the complaint to the Financial Ombudsman Service.
c) We will indicate whether we consent to waive the relevant time limits, where we have discretion in such matters.
d) Provide the website address of the Financial Ombudsman Service and guidance of where you can find the information on their website; and
e) A Financial Ombudsman Service leaflet, detailing their services and contact details.
The Financial Ombudsman Service
The Financial Ombudsman Service is a free and impartial service that settles complaints between consumers and businesses that provide financial services.
You must contact the Financial Ombudsman within six months of our Final Response Letter. Address - Exchange Tower, London, E14 9SR
Helpline - 0800 0234567
Email - complaint.info@financial-ombudsman.org.uk Website - www.financial-ombudsman.org.uk
Where a complaint is referred to the Financial Ombudsman, Rural Finance will cooperate fully and comply fully with any settlement requests or rulings.